COVID-19 (Coronavirus) Service Update

Dear Clients and Friends,

On behalf of Watauga Insurance, Inc., I wanted to personally contact you to make aware of adjustments in operation based on recent local Government issuing a ‘Shelter at Home’ directive and Declaration of Local Emergency.


We love to see our customers in our office and understand we are an essential business. However, in times like these, we need to protect our employees, customers and community.

Beginning Tuesday, March 31, 2020 our office will be closed, and employees will be working remotely.

To work directly with an employee, please note the following contact information:

Personal Lines (Home/Auto):  Cindy Ayers-

Commercial Lines (Business):  Cherie Bowman-

Certificates:  David Sheets-

Though our points of contact have changed, we are still open for business and able to help with all your insurance needs.  We apologize for any inconvenience this may cause and we look forward to serving you as we work through this unique and challenging time.

Staying Informed

Our team is closely monitoring day-to-day operational needs, evolving situations in our country and communities related to COVID-19 (Coronavirus), and recommendations from our Federal and State Regulators and the Centers for Disease Control (CDC) to make any needed adjustments to our business continuity plan. We are committed to communicating any changes to you regarding our services or hours through our website, or facebook page,

We’re Here to Help

If the directive or need arises where further changes to our operations must occur, we will communicate with our customers via our website, or facebook page,

If you need to contact your insurance carrier directly to make a payment or file a claim, we have a resource on our website and the link to that page is listed below.

We appreciate your business and support during this uncertain time in our nation’s history. Please know that you have our support and insurance guidance as well.



Josh Gibbons
Watauga Insurance, Inc.